Refund & Return Policy

To be eligible for a return, an item generally needs to be unopened, unused, and in its original packaging, within our return window. Because our products are food items, once a pouch or container has been opened it can only be returned if it arrived damaged, defective, or incorrect.

Returns must be requested within [Return window — pending client confirmation] of the delivery date shown on your tracking information.

To start a return, contact our support team with your order number and the reason for the return. We'll confirm your eligibility and walk you through the next steps.

Once your return is received and inspected, we'll notify you of the approval status of your refund. Approved refunds are issued to your original payment method within [Refund processing time — pending client confirmation].

Responsibility for return shipping costs is [Return shipping cost responsibility — pending client confirmation], unless the return is due to our error (damaged, defective, or incorrect item).

Opened food items, items marked as final sale, and gift cards are not eligible for return or refund, except where the item was damaged, defective, or not what you ordered.

If your order arrives damaged, defective, or different from what you ordered, please contact us within [Reporting window for damaged/incorrect items — pending client confirmation] of delivery with your order number and photos of the item, and we'll arrange a replacement or refund at no extra cost to you.

For return or refund questions, reach us at support@earthora.com or +91 00000 00000, or check your order status on our Track Order page.